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Braav Labs — Where human intelligence meets artificial intelligence to build the future.
Industry 02

Administration is where the hours go.

In a clinic the clinical work is the work. Everything around it (intake forms, scheduling, reminders, referrals, the same call three times) is overhead that has to happen and that nobody trained for years to do. That overhead is what should come off your team, and the clinical side is what should be left alone.

Typical first build
Intake and scheduling
Touches
Forms, calendar, reminders, referrals
Never touches
Triage, advice, clinical decisions
Compliance
Yours to verify; we build to it

Where healthcare & clinics loses inquiries.

Intake, scheduling and reminders taken off your team. Clinical work left alone.

  • Intake happens twice

    Once on a form, once again verbally because the form did not reach the right place or was not read before the appointment.

  • No-shows are scheduling, not attitude

    Most missed appointments are a forgotten date rather than a decision. Reminder sequences and easy rescheduling move the number; blaming patients does not.

  • Referrals fall between two systems

    Sent, then unaccounted for. Nobody owns the follow-up because the follow-up lives in whichever system is not currently open.

  • The phone competes with the room

    Whoever is answering calls is also doing something else. Call volume does not arrive in the gaps.

The builds that fit this sector.

Each of these is bought on its own. Most practices start with whichever one is costing them the most right now.

  1. 01

    Intake collected once, before the appointment

    Digital intake that arrives where it is needed, in a structured form, so the appointment starts on the clinical question rather than on data entry.

  2. 02

    Appointment reminders and easy rescheduling

    Timed reminders on the channel the patient actually uses, with rescheduling that does not require a phone call at 9am.

  3. 03

    Referral follow-up that has an owner

    Referrals tracked to an outcome, with a flag when one has gone quiet for longer than it should have.

  4. 04

    Phone overflow answered

    Routine scheduling and access calls handled automatically, everything else routed to a person quickly, nothing left to voicemail.

  5. 05

    Administrative workflows connected

    The tools the clinic already runs, wired together so the same information is entered once.

Out of scope, deliberately

Clinical judgment stays with clinicians.

We automate administration. These systems do not triage, do not assess symptoms, do not advise on treatment and do not influence a clinical decision. Anything presenting as urgent reaches a person immediately. We will decline work that asks a model to stand between a patient and a clinician.

Our experience here

Braav Labs has not yet delivered a completed healthcare engagement. The dental build currently in progress is the closest adjacent work. We would rather say that here than imply a history in a sector where a false claim of experience is a genuine risk to patients.

AI in healthcare & clinics, this week

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Questions from healthcare & clinics.

  • Compliance is a property of a specific deployment, the tools in it and the agreements around it, not something a service can claim in advance. We build to the requirements your compliance advisor sets, keep the data a system touches to the minimum, document where everything lives, and support your review. We will not tell you a system is compliant on your behalf.

Want this looked at against how your practice actually runs?

Get my free audit

How an engagement runs.

The same five steps whatever we are building, so you always know which one you are in.

Pricing
Fixed price, quoted after a scope call
You have the number before anything is built. Nothing is billed by the hour.
Timeline
A date at quote time
Stated as a commitment, not an estimate that drifts once work starts.
Ownership
Everything stays in your name
Domains, hosting, inboxes and every account, on your billing, documented.
  1. 01

    Scope call

    Twenty minutes on how inquiries reach you today. No deck, no discovery package.

  2. 02

    Written scope and a fixed quote

    What gets built, when it lands, what it costs. Fixed before anything starts.

  3. 03

    Build and review

    You see it working on your own content, not a screenshot of it working.

  4. 04

    Launch and handover

    Accounts in your name, a written record of what runs where, a walkthrough.

  5. 05

    Support, if you want it

    A separate decision, made after something is already running.