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Braav Labs — AI front desks and follow-up for Toronto clinics.
Legal

Email and anti-spam policy

How we send email, who we send it to, and how to make it stop. Every rule on this page is built into the system that sends our mail.

Updated
2 November 2026
Sent via
Google Workspace
Lists
Never bought or sold
Opt out
Reply "stop"

Last updated 2 November 2026

  1. 01

    The short version

    We do not send bulk mail, newsletters or bought lists. We write to clinics one at a time, about something specific on that clinic's own website, from a real inbox that a person reads. Anyone who asks us to stop is never written to again.

  2. 02

    Who we write to

    Businesses only
    We write to clinics and other local businesses at their business address, never to private individuals or personal accounts.
    Where addresses come from
    The clinic's own website, its public business listing, or a business email lookup tool. We never buy, rent, sell or share email lists.
    Why we write
    Each first email is about one specific issue we found on that clinic's own website. If we have nothing specific to say about a business, we do not write to it.

  3. 03

    How we send

    One at a time
    Messages go out individually, spaced apart, through Google Workspace from an @braavlabs.com address. We do not use bulk-mail services or our own mail servers.
    Honest headers
    The sender, reply address and subject line are real and describe the message. Replies reach a person.
    Plain text, no tracking
    Our first email and our follow-ups contain no links, no images, no attachments and no open or click tracking.
    A short sequence, then silence
    At most one first email and three short follow-ups in the same thread. After that we stop, whether or not there was a reply.

  4. 04

    How to make it stop

    Reply to any of our emails with "stop", "unsubscribe" or anything that says no. The sequence ends straight away and the address is marked so it is never written to again. Any reply at all, even a yes, ends the automatic follow-ups; from then on a person writes back by hand.

    You can also write to info@braavlabs.com and ask for your address to be removed. Requests are handled within one business day.

  5. 05

    Bounces and refusals

    An address that bounces or refuses our mail is marked and never sent to again.

  6. 06

    Reporting a problem

    If you believe we sent you something that breaks this policy, write to info@braavlabs.com with the message. We will look into it, tell you what happened and fix it.

    Braav Labs, Scarborough, Toronto, ON M1P 1S4, Canada. +1 (942) 381-3156.

  7. 07

    Changes

    If the way we send email changes, this page is updated before the change goes live, and the date at the top changes with it.