An AI receptionist for the calls your desk can't take.
A dental front desk is answering the phone, checking someone out and greeting the next patient at the same time. The call that goes to voicemail is very often a new patient, and new patients rarely leave a message. They call the next clinic on the map. An AI receptionist picks up the calls the desk cannot, books the routine ones against your real schedule, and passes everything else to a person.
- Answers
- Overflow and after-hours calls
- Books
- Against your real availability
- Never does
- Clinical advice or triage
- Hands off
- To a person, with notes
Where the practice loses patients.
AI receptionist for dental clinics in Toronto and the GTA. Answers overflow and after-hours calls, books new patients, sends clinical calls to your team.
The phone rings when nobody has a free hand
Calls bunch up at opening, lunch and the end of the day, which is exactly when the desk is busiest with patients standing in front of it.
After-hours calls go nowhere
People look for a dentist in the evening, after work. A voicemail greeting at 8pm is a polite way of sending them to whoever answers.
Most calls are the same few questions
Hours, parking, which insurance you take, whether you see children, how to book. Each one takes a trained person away from the patient in front of them.
Hiring another receptionist is a big fixed cost
Extra staff cover the busy hours and sit idle in the quiet ones, and they still go home at closing time.
What we set up, step by step.
Built on the tools the practice already uses, in the practice's name. Anything clinical goes to a person.
- 01
Map how your calls arrive today
Which hours are busiest, what callers ask for, which calls the desk wants to keep. The receptionist is scoped to fit around your team, not replace it.
- 02
Write the script and the hard limits
What it answers, what it books, and the list of things it never touches. Pain, swelling, bleeding or any clinical question goes straight to the practice.
- 03
Connect it to your schedule
Where your practice software allows it, bookings land in real open slots. Where it does not, the receptionist takes the details and the desk confirms.
- 04
Test it on real call types
You call it, your team calls it, we run the awkward cases. It goes live only when you are happy with how it sounds.
- 05
Review the calls and adjust
Every call is logged with a summary, so you can see what people asked and change the script when something new comes up.
Out of scope, deliberately
Nothing clinical. Ever.
These systems handle scheduling, access and logistics. They do not answer clinical questions, assess symptoms, triage urgency or give advice of any kind. A caller in pain reaches the practice, not a model. That boundary is written into the build, not added as a disclaimer, and we will decline work that asks us to move it.
Our experience here
Braav Labs is currently building the new-patient journey for a dental practice in Scarborough, Ontario. That project is in build, not complete, and the practice has not yet approved public attribution, so it is presented on this site without their name. It is the only dental engagement to date.
Questions practices ask.
Yes. It says so at the start of the call. Pretending to be a person is the fastest way to lose a patient's trust, and it is not something we build.
The receptionist does not assess it. It tells the caller it is passing them to the practice and follows your rule for that case, such as transferring the call during hours or giving your emergency instructions after hours.
No. It takes the calls the desk cannot get to and the routine questions that eat their day. Your team keeps every conversation that needs a person.
If your software has an API or a supported booking integration, it books directly. Some systems are closed. In that case we tell you up front and set it to collect details for your team to confirm.
Into accounts in your name. We keep what the receptionist collects to the minimum it needs and document where everything is stored. Any health information arrangement needs your own privacy review, and we build to it.
Want this looked at against how your practice actually runs?
Get my free auditMore dental services
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- Local SEO and Google MapsLocal SEO for dentists in Toronto and the GTA. Google Business Profile, reviews, citations and service pages so nearby patients find you on the map.
- Google AdsGoogle Ads for dentists in Toronto and the GTA. Focused campaigns, landing pages built to book, call tracking, and fast follow-up on new-patient inquiries.
How an engagement runs.
The same five steps whatever we are building, so you always know which one you are in.
- Pricing
- Fixed price, quoted after a scope call
- You have the number before anything is built. Nothing is billed by the hour.
- Timeline
- A date at quote time
- Stated as a commitment, not an estimate that drifts once work starts.
- Ownership
- Everything stays in your name
- Domains, hosting, inboxes and every account, on your billing, documented.
- 01
Scope call
Twenty minutes on how inquiries reach you today. No deck, no discovery package.
- 02
Written scope and a fixed quote
What gets built, when it lands, what it costs. Fixed before anything starts.
- 03
Build and review
You see it working on your own content, not a screenshot of it working.
- 04
Launch and handover
Accounts in your name, a written record of what runs where, a walkthrough.
- 05
Support, if you want it
A separate decision, made after something is already running.
