Every new-patient inquiry answered in the same minute.
A new patient who fills in your website form is usually filling in two or three other clinics' forms the same evening. The practice that replies first, with a real time to come in, is the one they pick. New-patient follow-up answers form, chat and message inquiries straight away, collects what your team needs, and offers a booking instead of a callback promise.
- Covers
- Forms, chat, messages
- Replies
- In the same minute
- Collects
- What your team needs first
- Ends with
- A booked time or a person
Where the practice loses patients.
New-patient follow-up for Toronto dental clinics. Website, chat and message inquiries answered in the same minute, with a booking instead of a callback.
Website forms wait in an inbox
They arrive while the desk is with patients and get answered hours later, after the person has already booked somewhere that replied.
Messages come in from everywhere
Website, Google Business Profile, Instagram, Facebook. Nobody owns all of them, so some are never answered at all.
A callback promise is not a booking
"We'll call you tomorrow" gives the patient a whole evening to keep shopping.
First visits start with paperwork
Details collected on the phone get typed in again at the desk, and the first appointment starts late.
What we set up, step by step.
Built on the tools the practice already uses, in the practice's name. Anything clinical goes to a person.
- 01
List every place inquiries come from
Forms, chat, Google, social messages. Each one gets routed to one place so nothing sits unanswered.
- 02
Write the first reply
Warm, short, from your practice. It confirms the inquiry and asks only what your team needs before a first visit.
- 03
Offer a time, not a callback
Where your booking system allows it, the patient picks a slot. Where it does not, the details go to the desk flagged as a new patient.
- 04
Follow up if they go quiet
A short, spaced reminder sequence that stops as soon as they reply or book.
- 05
Hand the record to your team
Everything collected lands where your desk already works, so the first visit starts on time.
Out of scope, deliberately
Nothing clinical. Ever.
These systems handle scheduling, access and logistics. They do not answer clinical questions, assess symptoms, triage urgency or give advice of any kind. A caller in pain reaches the practice, not a model. That boundary is written into the build, not added as a disclaimer, and we will decline work that asks us to move it.
Our experience here
Braav Labs is currently building the new-patient journey for a dental practice in Scarborough, Ontario. That project is in build, not complete, and the practice has not yet approved public attribution, so it is presented on this site without their name. It is the only dental engagement to date.
Questions practices ask.
A reply from your practice within the minute: thanks, a couple of short questions, and a way to pick a time. It does not pretend to be a staff member.
It does not answer it. It tells them the practice will follow up and flags the message for your team.
Yes, where the platform allows business messaging tools to connect. We set it up in your own accounts.
Usually not. We connect what you already use and add only what is missing, in accounts you own.
Want this looked at against how your practice actually runs?
Get my free auditMore dental services
- AI receptionistAI receptionist for dental clinics in Toronto and the GTA. Answers overflow and after-hours calls, books new patients, sends clinical calls to your team.
- Recall and reactivationDental recall automation for Toronto clinics. Due and overdue patients contacted by text and email on a set schedule, stopping once they book or reply.
- Local SEO and Google MapsLocal SEO for dentists in Toronto and the GTA. Google Business Profile, reviews, citations and service pages so nearby patients find you on the map.
- Google AdsGoogle Ads for dentists in Toronto and the GTA. Focused campaigns, landing pages built to book, call tracking, and fast follow-up on new-patient inquiries.
How an engagement runs.
The same five steps whatever we are building, so you always know which one you are in.
- Pricing
- Fixed price, quoted after a scope call
- You have the number before anything is built. Nothing is billed by the hour.
- Timeline
- A date at quote time
- Stated as a commitment, not an estimate that drifts once work starts.
- Ownership
- Everything stays in your name
- Domains, hosting, inboxes and every account, on your billing, documented.
- 01
Scope call
Twenty minutes on how inquiries reach you today. No deck, no discovery package.
- 02
Written scope and a fixed quote
What gets built, when it lands, what it costs. Fixed before anything starts.
- 03
Build and review
You see it working on your own content, not a screenshot of it working.
- 04
Launch and handover
Accounts in your name, a written record of what runs where, a walkthrough.
- 05
Support, if you want it
A separate decision, made after something is already running.
